Frequently asked questions

From setup and sharing (tablet, link, or QR) to analytics, scaling, and data export.

What is Survue.io?: Survue.io is a customer feedback platform that helps you collect, analyse, and act on customer feedback through simple, modern surveys.
How does Survue.io work?: Customers complete a short survey on a tablet at your location, or on their phone via a shared link or QR code, and responses are instantly available through your analytics dashboard.
How do I share a survey — link, QR code, or tablet?: Survue.io is designed first for tablets at your location, but every survey has a public URL you can share by link, QR code, or email. Customers open the same survey on a phone, tablet, or desktop browser — so you can mix in-house devices with remote or print-and-scan channels. Free and Business QR codes show “Surveys by Survue.io” on the code (under your logo, or centred if you have no logo). Business+ and Enterprise keep that line below the QR, and unlock hi-res QR downloads and website embed code.
What hardware do I need?: No special hardware is required. Survue.io runs in the browser on tablets at your location, and on phones or other devices when you share a link, QR code, or email. Use what already fits your business.
How long does setup take?: Most businesses can be up and running in minutes with a simple setup process and no complex installation requirements.
Can I manage multiple locations?: Yes. Survue.io is built to scale seamlessly from a single location to unlimited sites, all managed from one central dashboard.
What analytics does Survue.io provide?: Survue.io includes powerful analytics tools that help you track trends, monitor customer satisfaction, compare locations, and identify opportunities for improvement.
Can I customise my surveys?: Yes. You can create surveys that match your brand, set a default survey background from your brand photo library, and collect the feedback that matters most to your business. Free and Business QR codes include “Surveys by Survue.io” on the code (under your logo, or centred if you have no logo). Business+ and Enterprise keep that line below the QR.
Are responses available in real time?: Yes. Survey responses are available immediately, allowing you to monitor customer sentiment as it happens.
Who is Survue.io for?: Survue.io is ideal for retailers, hospitality businesses, healthcare providers, service businesses, gyms, and any organisation that wants to better understand its customers.
Is there a limit to the number of locations I can add?: No. Survue.io is designed to support businesses of all sizes, from a single site to large multi-location operations.
Can I export my survey data?: Yes. Your feedback data can be exported for reporting, analysis, and sharing with your team.